FREQUENTLY ASKED QUESTIONS

We'd love to hear from you. You might have a question about your tea or an order, or perhaps you'd just like to say hi.

Our wonderful team are here to help at hello@theteacollective.com.au or
(02) 49061622.

Your tracking details will be emailed to the address you specified when you placed your order. If you cannot find this email please reach out to us at hello@theteacollective.com.au and we will help track your purchase.

All our teas are categorised into Collections. We have detailed tasting profiles and all ingredients listed beneath each product. If you still are finding it hard to choose, please reach out on any of our social channels or email us at hello@theteacollective.com.au and we will help you find your perfect tea.

We are thrilled you want to become part of The Tea Collective family. Please refer to the wholesale page here.

Yes! And we don't use low graded tea dust that most other teabags are full of. We use the exact same tea as our loose leaf blends. Nine of our most popular blends come in luxury, eco friendly teabags. You will find them under the teabags menu here.

Contact us as soon as you notice your mistake and we may be able to fix it before it's dispatched. But once it leaves our warehouse, it's out of our hands. If the parcel is returned to us we will repost it at your expense.

We do not offer refunds in this situation, so please choose carefully. For more details on our refunds policy please refer to our refunds policy.

The Tea Collective always sources the best teas, botanicals and ingredient available. We always guarantee the highest quality in our blends. If you feel we have not delivered on our quality commitment, please do not hesitate to contact us at hello@theteacollective.com.au.

Even though our teas use all natural ingredients we do recommend always checking with your health practitioner about what is right for your individual pregnancy.

WHAT OUR CUSTOMERS ARE SAYING

Emily W.

Lane Cove, NSW

The most incredible selection of hand-crafted teas with so many flavours to suit any palette. We buy loose leaf for home and luxury tea bags for the road. I love having tea served cold as a healthy alternative to water to drink while at work.

Marie B.

Mt Tamborine, QLD

The Tea Collective is exceptionally high-quality teas, so full of flavour with spectacular aromatics both in the jar and in your cup. I wish they had a subscription so I could receive my tea regularly as we go through it pretty quick, it’s that good!

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