Last updated: April 2026
Order Processing
Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotions, processing times may be slightly extended. We appreciate your patience.
Shipping Methods & Timeframes
We offer standard and expedited shipping across Australia.
- Standard shipping: 3-7 business days
- Express shipping: timeframes provided at checkout based on your location
International delivery times vary by destination and will be confirmed at checkout.
Shipping Rates
We offer simple, flat-rate shipping across Australia:
- Standard Shipping: $11.95
- Express Shipping: $19.95
Free Shipping is available on qualifying orders. For these orders, we select the most suitable shipping partner at our discretion, always choosing reliable, high-quality courier services.
Delivery Timeframes
Estimated delivery times after dispatch:
Standard Shipping
- Metro: 2-5 business days
- Regional: 3-7 business days
Express Shipping
- Metro: 1–2 business days
- Regional: 2–4 business days
Delivery times are estimates and may vary depending on location, carrier delays, or peak periods.
Shipping Protection
We take great care packing every order, but once it leaves our hands the journey can be unpredictable. For $2.95 you can add Shipping Protection to your order at checkout.
- With Shipping Protection: if anything arrives damaged, simply send us a photo and we'll replace it as a priority, free of charge.
- Without Shipping Protection: damaged items will still be replaced, however replacement shipping charges will apply.
International Shipping
We offer international shipping to select countries. Shipping rates and delivery timeframes will be calculated at checkout.
Please note:
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow its journey.
Shipping Restrictions
We ship to Australian PO boxes via Australia Post only.
Some products may be restricted for international shipping due to customs regulations. Please refer to individual product listings for details.
Customers are responsible for ensuring compliance with local import regulations.
The Tea Collective is not liable for parcels delayed, held, or seized by customs authorities.
If a parcel is returned to us due to non-compliance with import regulations, any associated costs will be the responsibility of the customer.
PO Boxes
We ship to Australian PO boxes via Australia Post only.
Order Changes & Cancellations
We aim to process orders quickly, so changes or cancellations may not always be possible.
If you need to make a change, please contact us as soon as possible.
Delivery Responsibility
Please ensure all delivery details are accurate at checkout.
Any costs associated with redelivery, incorrect addresses, or returned parcels will be the responsibility of the customer. If a parcel is returned to us, additional shipping fees will apply for redelivery.
If a refund is requested instead of redelivery, a 30% restocking and administrative fee will be deducted.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us as soon as possible. We’ll work with you to resolve the issue promptly.