ORDER PROCESSING:
Please allow 2 days to process your order. Expect an email within 2 days to let you know your order is on the way!

STORE PICKUP - Unit 8/8 Channel Road Mayfield West.
Orders can be picked up Monday - Friday, from 8.30-4.30. An email will be sent when your order is ready for pickup. Please don’t arrive until your pick up email has been sent. Please call if you are coming early to give us adequate time to pick and pack your order.

FLAT RATE SHIPPING
Orders are generally shipped within 2 days using Australia Post or Aramex. Delivery standard is 2 - 7 days.

​​DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping over $150.

INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: USA, New Zealand, UK. At this time, we do not ship to anywhere outside these countries.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Tea Collective is not responsible for these charges if they are applied and are your responsibility as the customer.

Please note that The Tea Collective is not responsible for any deliveries that may be affected by customs, natural occurrences, transfers from Australia Post to the local carrier in your country, air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has left Australia.
Please note that all shipping timeframes are from the time of dispatch. Dispatch can take 1 to 3 business days from the time of your order being placed. Please note that this does not include public holidays, weekends or sale and promotional periods.

REFUNDS, RETURNS AND EXCHANGES
We are unable to accept returns or exchanges for our tea products once they are opened. If you would like more information on a flavour before you purchase, our friendly team in store are always happy to help or reach out to our Customer Care team. In the event that your product is faulty, does not match its description or perform its function, then a refund will be made in its original payment method or store credit will be awarded.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@theteacollective.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@theteacollective.com.au.