Last updated: April 2026
About This Policy
The Tea Collective (ABN 21 604 170 765) is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. For customers located in the European Union, this policy also complies with the General Data Protection Regulation (GDPR).
What Information We Collect
When you interact with The Tea Collective we may collect the following personal information:
- Full name
- Email address
- Phone number
- Delivery and billing address
- Order history and purchase details
- Marketing preferences
What We Do Not Collect
We do not store or have access to your payment details. All payment processing is handled securely by Shopify's payment infrastructure. Any payment details entered at checkout are managed entirely by Shopify and their certified payment partners. We never see or store your card details.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and shipping notifications
- Provide customer support
- Comply with legal and regulatory obligations
If you have opted in to marketing communications, we will also use your information to:
- Send you exclusive offers, promotions and news as a VIP member
- Personalise your shopping experience
- Notify you of new products, collections and events
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us at hello@theteacollective.com.au.
Email Marketing
We use Klaviyo to manage our email marketing. If you have opted in to receive marketing communications, your name and email address will be stored securely in Klaviyo. Klaviyo operates in compliance with applicable privacy laws. You can view Klaviyo's privacy policy at klaviyo.com/legal/privacy-notice.
Analytics & Advertising
We use the following third party tools to understand how customers interact with our website and to improve our marketing:
- Google Analytics: tracks website traffic and user behaviour anonymously
- Meta Pixel (Facebook/Instagram): helps us measure the effectiveness of our advertising and show relevant ads to people who have visited our website
These tools may use cookies to collect information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can manage your Facebook ad preferences through your Facebook account settings.
Loyalty Program
We operate a loyalty program for our customers. If you participate, we will store your purchase history and points balance to manage your membership. This information is used solely to administer the program and will not be shared with third parties.
Data Sharing
We do not sell, trade or share your personal information with third parties for their own marketing purposes under any circumstances.
Your information may only be shared with:
- Shipping carriers: solely for the purpose of delivering your order
- Shopify: our e-commerce platform, which processes orders and stores order data
- Klaviyo: for email marketing communications you have opted in to
- Google and Meta: anonymous analytics and advertising data only
All third parties we work with are required to handle your data in accordance with applicable privacy laws.
International Orders
If you are located outside Australia, please be aware that your personal information will be transferred to and stored in Australia. By placing an order you consent to this transfer. We take all reasonable steps to ensure your data is handled securely regardless of location.
For customers in the European Union, you have the right to access, correct, delete or restrict the processing of your personal data. To exercise any of these rights please contact us at hello@theteacollective.com.au.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our website is secured with SSL encryption and we regularly review our security practices.
Cookies
Our website uses cookies to improve your browsing experience and enable certain features. Cookies are small files stored on your device. You can disable cookies through your browser settings however this may affect the functionality of our website.
Retention of Data
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you would like your data deleted, please contact us at hello@theteacollective.com.au and we will action your request within 30 days.
Access & Corrections
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request please contact us at hello@theteacollective.com.au.
Contact Us
The Tea Collective
hello@theteacollective.com.au
(02) 4906 1622
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.