Get in Touch
We’d Love to Hear from You
Whether you have a question, need help with your order, or want to enquire about wholesale, our team is here to help. Reach out and we’ll point you to the right cup.
Contact
For any urgent changes or cancellation requests, please email hello@theteacollective.com.au directly. If your order has already been processed, we may no longer be able to make changes.
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FAQs
You Have Questions, We Have Answers.
I need to track my order
Your tracking details will be emailed to the address you specified when you placed your order. If you cannot find this email please reach out to us at hello@theteacollective.com.auand we will help track your purchase.
I need help finding the best tea for me
All our teas are categorised into Collections. We have detailed tasting profiles and all ingredients listed beneath each product. If you still are finding it hard to choose, please reach out on any of our social channels or email us athello@theteacollective.com.au and we will help you find your perfect tea.
I want to stock The Tea Collective products in my business
We are thrilled you want to become part of The Tea Collective family. Please refer to the wholesale page here.
Do you offer refunds if I change my mind?
We do not offer refunds in this situation, so please choose carefully. For more details on our refunds policy please refer to our refunds policy.
How do you ensure quality assurance?
The Tea Collective always sources the best teas, botanicals and ingredient available. We always guarantee the highest quality in our blends. If you feel we have not delivered on our quality commitment, please do not hesitate to contact us at hello@theteacollective.com.au.