Last updated: April 2026
About These Terms
These Terms and Conditions govern your use of The Tea Collective website (theteacollective.com.au) and the purchase of products through our online store, physical locations and any other channels operated by The Tea Collective (ABN 21 604 170 765), a business registered in New South Wales, Australia.
By accessing our website or placing an order you agree to these terms. Please read them carefully before purchasing.
Our Products
All products are subject to availability. We reserve the right to discontinue any product at any time without notice. Product images are for illustrative purposes only and may vary slightly from the actual product.
We take great care to ensure product descriptions and ingredients are accurate. However we recommend that customers with allergies or dietary requirements review all ingredient information carefully before purchasing. If you are unsure please contact us at hello@theteacollective.com.au before placing your order.
Pricing
All prices are displayed in Australian dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice. Prices at the time of your order confirmation are the prices that apply to your purchase.
Orders & Payment
By placing an order you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion. Payment must be made in full at the time of purchase. We accept all major credit cards, PayPal, Shop Pay and other payment methods as displayed at checkout.
Order confirmation does not guarantee availability. In the unlikely event that a product becomes unavailable after your order is placed we will contact you promptly to arrange a refund or suitable alternative.
Gift Cards
Gift cards are available for purchase online and in store. The following conditions apply:
- Gift cards are valid for 3 years from the date of purchase
- Gift cards cannot be redeemed for cash
- Gift cards cannot be returned or refunded
- Lost or stolen gift cards cannot be replaced
- Gift cards can be used in conjunction with other offers unless otherwise stated
- Remaining balances on gift cards are not redeemable for cash
- Physical gift cards are available in store only
- Digital gift cards are available online and can be used in store or online
Subscriptions
We offer subscription services for select products. By subscribing you agree to the following:
- Your subscription will automatically renew at the frequency you select at the time of sign up
- Payment will be charged automatically to your nominated payment method at each renewal
- You may pause, reschedule or cancel your subscription at any time through your account portal
- Subscriptions can be cancelled at any time, provided the order has not already been packaged or shipped. Once an order has entered the fulfilment process it cannot be cancelled and our standard Refund & Returns Policy will apply.
- Cancellations must be made before your next scheduled renewal date to avoid being charged for that period
- We reserve the right to modify subscription pricing with reasonable notice provided to subscribers
- Subscription products are subject to availability
Bundles & Discounts
Bundle discounts and promotional offers are subject to the following conditions:
- Discounts apply to qualifying items only as specified at the time of the offer
- Bundle discounts cannot be combined with other promotional codes unless otherwise stated
- Free gifts are available while stocks last and are subject to availability
- We reserve the right to modify or withdraw bundle offers at any time without notice
- Sitewide spend thresholds for free gifts are calculated on the order subtotal after any discounts have been applied
Wholesale
Wholesale enquiries and orders are managed separately through our wholesale platform at theteacollectivewholesale.com. Wholesale customers are subject to separate terms and conditions as outlined on that platform. These Terms & Conditions apply to retail purchases only.
Intellectual Property
All content on The Tea Collective website including but not limited to text, photography, graphics, logos, brand assets, tea blend names, recipes and product descriptions is the intellectual property of The Tea Collective and is protected by Australian and international copyright law.
You may not reproduce, distribute, modify, publish or use any of our content for commercial purposes without our prior written consent. Unauthorised use of our intellectual property may result in legal action.
User Conduct
When using our website you agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorised access to any part of our website or systems
- Transmit any harmful, offensive or disruptive content
- Reproduce or misuse any of our intellectual property
Limitation of Liability
To the maximum extent permitted by Australian law, The Tea Collective is not liable for any indirect, incidental, special or consequential loss or damage arising from the use of our products or website. Our liability is limited to the value of the products purchased.
Nothing in these terms limits your rights under the Australian Consumer Law.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the updated terms.
Contact Us
The Tea Collective
hello@theteacollective.com.au
(02) 4906 1622
8-8 Channel Road, Newcastle NSW