Privacy policy
Last updated: August 2026
About This Policy
The Tea Collective (ABN 21 604 170 765) is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. For customers in the European Union, it also complies with the General Data Protection Regulation (GDPR).
What We Collect
When you interact with The Tea Collective we may collect:
- Your name
- Email address
- Phone number
- Delivery and billing address
- Business details, where you hold a wholesale account
- Order history and purchase details
- Marketing preferences
What We Don’t Collect
We never see or store your card details. All payment processing is handled securely by Shopify and their certified payment partners.
How We Use It
To process and fulfil your orders, send order confirmations and shipping notifications, provide customer support, and meet our legal and regulatory obligations.
If you’ve opted in to marketing, we also use it to send you offers, news and early access, to personalise your experience, and to let you know about new products, collections and events. You can unsubscribe at any time using the link in any email, or by contacting us at hello@theteacollective.com.au.
Email Marketing
We use Klaviyo to manage our email marketing. If you’ve opted in, your name and email address are stored securely in Klaviyo, which operates in compliance with applicable privacy laws. Their privacy policy is at klaviyo.com/legal/privacy-notice.
Analytics & Advertising
We use the following tools to understand how people use our website and to improve our marketing:
- Google Analytics — tracks website traffic and behaviour anonymously
- Meta Pixel (Facebook and Instagram) — helps us measure our advertising and show relevant ads to people who have visited our site
These tools use cookies. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, and manage your ad preferences in your Facebook account settings.
Loyalty Program
If you join our loyalty program we store your purchase history and points balance to manage your membership. This is used only to run the program and is not shared with third parties.
Who We Share It With
We do not sell, trade or share your personal information with third parties for their own marketing purposes, under any circumstances.
Your information is shared only with:
- Shipping carriers — to deliver your order
- Shopify — our e-commerce platform, which processes orders and stores order data
- Klaviyo — for marketing emails you’ve opted in to
- Google and Meta — anonymous analytics and advertising data only
Every third party we work with is required to handle your data in line with applicable privacy laws.
International Orders
If you’re outside Australia, your personal information will be transferred to and stored in Australia. By placing an order you consent to that transfer. We take all reasonable steps to keep your data secure wherever it sits.
If you’re in the European Union you have the right to access, correct, delete or restrict the processing of your personal data. Contact us at hello@theteacollective.com.au to exercise any of these rights.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our website is secured with SSL encryption and we review our security practices regularly.
Cookies
Our website uses cookies to improve your browsing experience and enable certain features. Cookies are small files stored on your device. You can disable them in your browser settings, though this may affect how the site works.
How Long We Keep It
We keep your personal information for as long as we need it for the purposes in this policy, or as required by law. If you’d like your data deleted, email hello@theteacollective.com.au and we’ll action it within 30 days.
Access & Corrections
You have the right to see the personal information we hold about you and to ask us to correct anything that’s wrong. Just email hello@theteacollective.com.au.
Changes to This Policy
We may update this policy from time to time. Changes are posted on this page with an updated date, and we encourage you to check back occasionally.
Contact Us
The Tea Collective
hello@theteacollective.com.au
(02) 4906 1622