Cancellation policy
Last updated: August 2026
Some products in our store are offered as a subscription or a pre-order. This policy explains how to change or cancel those purchases.
Subscriptions
A subscription means repeat deliveries at the duration and frequency you choose. Your payment details are stored securely and you’re charged for each delivery, unless you’ve chosen to pay in advance.
You can pause, reschedule or cancel your subscription at any time through your subscription portal. Cancellations need to be made before your next scheduled renewal date to avoid being charged for that period. Once an order has entered our fulfilment process it can’t be cancelled.
Pre-paid subscriptions
If you’ve paid for a subscription in advance, that payment is non-refundable. You’re welcome to pause or reschedule your remaining deliveries at any time, and any deliveries you’ve already paid for will still be sent.
Pre-orders
A pre-order is a product that isn’t in stock yet. We may take full payment at checkout.
You can cancel a pre-order any time before it’s fulfilled. Once it’s been fulfilled it can’t be cancelled, but you can request a refund under our Refund & Returns Policy.
If Something Arrives Faulty
If any product arrives faulty or damaged we’ll replace it, no question. That applies to subscription and pre-order deliveries exactly as it does to any other order, whether you’ve pre-paid or not. Just email us at hello@theteacollective.com.au with your order number and a photo, and nothing in this policy affects your rights under the Australian Consumer Law.
Need a Hand?
Email us at hello@theteacollective.com.au and we’ll sort it out.