Shipping policy
Last updated: August 2026
Order Processing
Orders are typically processed within 1–2 business days of payment. During peak seasons and promotions this may stretch a little, and we appreciate your patience.
Shipping Rates
Within Australia:
- Standard Shipping — $11.95
- Express Shipping — $19.95
- Standard Shipping is free on orders over $120
International orders ship at a flat rate of $30.
On free shipping orders we choose the most suitable carrier at our discretion, always a reliable, high-quality service.
Delivery Timeframes
Estimated times after dispatch:
Standard Shipping
- Metro: 2–5 business days
- Regional: 3–7 business days
Express Shipping
- Metro: 1–2 business days
- Regional: 2–4 business days
International timeframes vary by destination and are confirmed at checkout.
These are estimates. Location, carrier delays and busy periods can all shift them.
Order Tracking
Once your order is dispatched you’ll receive an email with tracking details, so you can follow its journey.
Delivery Addresses & Redelivery
We send every order to the delivery address entered at checkout, so please take a moment to make sure it’s complete and current. That means your business name where relevant, a street number, and any delivery instructions if your premises have restricted access or limited hours.
If a parcel can’t be delivered and is returned to us, redirected to a different address, or needs a second delivery attempt, our carrier charges a fee for each of these. We pass that fee on at cost, with nothing added, and we’ll always let you know before anything is charged.
If you’d prefer a refund rather than redelivery, a 30% restocking and administration fee applies.
And if a parcel goes astray, please get in touch. We’ll chase it down with the carrier for you.
Order Changes & Cancellations
We move orders through quickly, so changes and cancellations aren’t always possible. If you need to change something, contact us as soon as you can and we’ll do what we can.
Shipping Protection
We take great care packing every order, but once it leaves our hands the journey can be unpredictable. For $2.95 you can add Shipping Protection at checkout.
- With Shipping Protection — if anything arrives damaged, send us a photo and we’ll replace it as a priority, free of charge.
- Without Shipping Protection — damaged items will still be replaced, but replacement shipping charges will apply.
Damaged or Lost Shipments
If your order arrives damaged or goes missing in transit, contact us as soon as possible and we’ll work with you to sort it out.
PO Boxes
We ship to Australian PO boxes via Australia Post only.
International Shipping
We ship to selected countries, at a flat rate of $30. Delivery timeframes are confirmed at checkout.
International orders may attract customs duties, taxes and import fees in the destination country. These are the responsibility of the recipient.
Some products are restricted for international shipping under customs regulations — please check individual product listings. Customers are responsible for complying with their local import rules.
The Tea Collective isn’t liable for parcels delayed, held or seized by customs. If a parcel is returned to us because it didn’t comply with import regulations, any associated costs are the customer’s responsibility.